Frequently Asked Questions

Our Supplement Chews

While some dogs show immediate signs of benefits, it usually takes a few days to a couple of weeks for the full natural effect. Consistent use is key to lasting results.

Absolutely! Our dog chews are formulated to work in harmony with other supplements, so you can easily combine them with your dog's current routine.

Yes! Our soft chews are designed to be effective for dogs of all sizes and breeds. Whether you have a tiny Chihuahua or a large German Shepherd, Happy Heroes is effective and gentle for your furry friend.

Yes! Every Happy Heroes order comes with our 60-Day Satisfaction Guarantee. If you're not happy with the results within 60 days of delivery, email us at Hello@HappyHeroes.co.uk and we'll refund your first opened tub in full, with no need to return it.

Shipping & Refunds

Shipping depends on where you are:

United Kingdom

  • Standard Shipping: FREE, 2–4 business days
  • Express Shipping: £4, 1–3 business days

United States

  • Standard Shipping: FREE, 3–5 business days
  • Express Shipping: $5, 2–3 business days

In-stock orders usually ship within 1–2 business days. We don't ship on weekends or holidays. Questions? Email us at Hello@HappyHeroes.co.uk.

Every order is covered by our 60-Day Satisfaction Guarantee. Email Hello@HappyHeroes.co.uk within 60 days of delivery with your order number and a quick note on what happened.

  • Opened tub: we'll refund your first opened tub in full, with no need to send it back.
  • Unopened tubs: we'll refund them in full once returned. We'll email you return instructions.

Shipping charges aren't refundable. See our full Refund Policy for details.

Orders are packed and shipped quickly, so please email Hello@HappyHeroes.co.uk as soon as possible with your order number and the change you need. We'll do our best to update it before it ships.

100% Satisfaction

Yes! We offer a woof-ing 60-Day Satisfaction Guarantee. Give the chews daily as directed, and if you're not happy with the results within 60 days of delivery, email us and we'll refund your first opened tub in full, with no need to return it. Unopened tubs can be returned for a full refund too.

To help us help your pup, please include:

  • Your dog's breed, age and weight
  • How many chews a day you gave, and for how long
  • What you were hoping to support (for example, calm behavior or joint mobility)

The guarantee covers one opened tub per household. Shipping charges aren't refunded. This guarantee is in addition to your statutory rights.

Still got questions?

We're always happy to help a fellow pet parent! Email us at Hello@HappyHeroes.co.uk or use our Contact Us form, and a member of the Happy Heroes team will get back to you within 1–2 business days.

Whether it's about ingredients, feeding amounts or your order, no question is too small. Unleash The Happy! 🐾